ARTi App — Frequently Asked Questions

Last updated: 16 October 2026

Getting started

What is ARTi?

ARTi is a social learning platform for ages 13 and up (18 and up in the EEA, UK, and Switzerland). You explore topics you're curious about by creating content — images, videos, Pop! videos, infographics, games, fun facts, quizzes, gossip polls, glossary entries, and reflections — and sharing it with the community. You can also browse as a guest without an account. ARTi, your AI companion, guides you through it.

Who can use ARTi?

ARTi is designed for users aged 13 and older. During registration you select your age band (for example 13–17, 18–24, 25–44, 45–59, or 60+); we do not collect or store your exact date of birth. The mobile apps do not offer an under-13 option, and anyone identified as under 13 cannot create an account.

In the European Economic Area, the United Kingdom, and Switzerland, ARTi is currently limited to users 18 and older — we do not offer ARTi to under-18s in those regions. Some other countries set a higher minimum age too (for example 18 in India). Elsewhere, if you are under 18, you must have your parent or legal guardian's permission to use ARTi, including its AI features.

Is ARTi free?

ARTi is free to download. Browsing, learning from what others create, answering quizzes, likes and comments are free. In the iOS and Android apps, creating content requires ARTi+ (with a 7-day free trial for eligible new subscribers), and most content types also consume Gems, ARTi's virtual currency; chatting with ARTi costs Gems on the free plan and is unlimited with ARTi+. On the web, your first project doesn't require ARTi+.

Creating content

What can I create on ARTi?

You can create reflections, fun facts, quizzes, glossary entries, gossip polls, statements (short quotable phrases), stickers, images, Pop! videos, infographics, videos, and games. In the iOS and Android apps, creating requires ARTi+. Most types consume Gems, with visual content such as videos and games costing more than text. The exact cost is always shown in the app before you confirm, and it can change over time.

Why was my content blocked?

ARTi uses automated systems and human review to keep the platform safe. If your content was blocked, it may have included language or imagery that violates our Community Guidelines. You'll see a message: "This doesn't comply with ARTi's terms." If you believe your content was blocked by mistake, see Appeals below.

Can I delete my content?

Yes. You can delete any content you've created from the content detail screen.

Gems

What are Gems?

Gems are ARTi's virtual currency, used to create visual content (images, infographics, videos, games) and for special actions like super-likes and streak freezes. Gems have no real-world monetary value and cannot be exchanged for cash.

How do I earn Gems?

You earn Gems for opening ARTi each day, more when you keep an active streak, and for completing chapters and projects. New accounts receive a welcome bonus. ARTi+ members earn 2× Gems on everything they earn.

Does chatting with ARTi cost Gems?

In the iOS and Android apps, yes, on the free plan: each message you send and each "Learn more" request costs a small number of Gems, and the chat shows the cost. With ARTi+, chatting with ARTi is unlimited and costs no Gems. On the web, free accounts get a limited number of chat messages each day, and ARTi+ members can chat without that limit.

What happens to my Gems if I cancel ARTi+?

Your Gems balance is not affected when you cancel ARTi+. You keep what you've earned.

What happens to my Gems if I delete my account?

All Gems are permanently forfeited when you delete your account. This cannot be undone.

Streaks

What is a streak?

Your streak counts how many consecutive days you've used ARTi. Each day you engage with the app, your streak grows by 1 and you earn bonus Gems. If you skip a day, your streak resets to 1.

What is a streak freeze?

A streak freeze protects your streak for one missed day. Streak freezes cost Gems (ARTi+ members pay half). ARTi+ members can use up to 5 streak freezes per month; free members fewer. The current cost and your remaining freezes are shown in the app.

ARTi+ Subscription

What is ARTi+?

ARTi+ is the premium subscription. It includes:

How much does ARTi+ cost?

Both plans include a 7-day free trial for eligible new subscribers.

How do I subscribe?

Open the ARTi+ screen from your profile and tap "Start 7-day free trial." Payment is charged to your Apple ID (iOS), your Google Play account (Android), or — on the web at arti.social — the card you enter at Stripe's checkout. Web prices are currently MXN 175 / month and MXN 1,549 / year.

How do I cancel ARTi+?

On iOS: Settings → [your name] → Subscriptions → ARTi → Cancel Subscription. On Android: Google Play Store → Subscriptions → ARTi → Cancel Subscription. On the web: your profile → Manage subscription (opens the Stripe customer portal). Deleting the app does not cancel your subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

How do I restore a previous purchase?

On the ARTi+ screen, tap "Restore Purchases." If you previously subscribed with the same Apple ID or Google Play account, your subscription will be restored. A web subscription is tied to your ARTi account and follows you when you sign in.

What happens if I lose access to my account but still have an active ARTi+ subscription?

App-store subscriptions are managed by Apple or Google Play, not ARTi; web subscriptions are managed through Stripe. If you lose access to your account, contact us at support@arti.social and we will help you. Subscription transfers between accounts are not possible — you will need to cancel directly through Apple or Google Play.

Account

How do I delete my account?

Profile → Settings → Delete Account. Your account data and your creations will be permanently deleted. Projects you started, and your comments, stay on the platform under "Deleted account", without your name. This action cannot be undone. You can also ask us to delete your account by writing to privacy@arti.social from the email address on your account.

Note: Deleting your account does not automatically cancel your ARTi+ subscription. Cancel it manually in your Apple or Google Play subscription settings — or, for a web subscription, in Manage subscription — before deleting your account.

Can I have more than one account?

No. Our Terms of Service allow only one account per person.

Is ARTi available on more than one device?

ARTi is designed for use on one device at a time per account.

Safety and reporting

How do I report content or a user?

Long-press on any post, comment, or profile to access the report option. You can report for:

What happens after I report something?

Our moderation team reviews every report. We aim to act on high-risk reports within 24 hours and on general reports within 72 hours. You will receive a confirmation that your report was received.

My content was removed. What can I do?

For Community Guideline removals, write to support@arti.social within six months. Include your username and a description of the content. We respond within 5 business days.

For copyright removals, you may submit a counter-notice to dmca@arti.social. See the DMCA page for the requirements.

I found content that seems illegal or involves a minor in danger. What should I do?

Report it immediately using the in-app report button, then contact us at support@arti.social with as much detail as possible. We escalate these cases to law enforcement and NCMEC when required.

Privacy

What data does ARTi collect?

Account data (email, username, display name, age band you select at signup), content you create, usage data (events, sessions, streaks, points), and device information for analytics and crash reporting. ARTi's chat replies are not saved; on iPhone, the questions you type in chat are kept in our topic log without your account ID (see Privacy Policy §6.2).

When you choose to upload a photo or image as visual reference for AI generation, that image is sent to our AI provider for that one request and is not stored by ARTi. In the current versions of the apps (1.8.14 and later) and on the web, ARTi removes metadata such as location from the photo before sending it. Photo upload is always optional — AI generation works without uploading anything.

We do not collect your exact date of birth, your phone number, your camera roll, your precise location, or your contacts. We do not record or store audio: on iOS you can optionally dictate a chat message, and only the transcribed text is sent to the AI provider. We do not use advertising identifiers on iOS. On Android, and only for confirmed adults, we use the Google Advertising ID to measure our own advertising — never for minors — and you can turn this off at any time in Settings → Privacy & Safety → Do Not Sell or Share My Personal Information. We do not keep advertising click identifiers — install attribution records only a coarse label such as "google", "meta", "tiktok", or "organic".

If you are under 18, our install-attribution provider (AppsFlyer) is not started at all, and we never build advertising or remarketing audiences from minors' data. See Privacy Policy, Section 5.1.

See our Privacy Policy for full details.

What data does ARTi send to AI services?

Your text prompt, plus any photo or image you choose to upload as visual reference. When you use an AI feature (Create → image / video / infographic / game generation, or the AI chat), that data is sent to Google LLC (Gemini, Imagen, Veo) and/or OpenAI OpCo, LLC for content generation.

We do not send your email, your account ID, your device ID, your age band or your location. A few details are sent where a feature needs them: your streak, some of your interests and an unfinished project's title for your personalised greeting (never your name), and the username and display name you choose, which AI checks for safety. ARTi's chat replies are not saved and photos are not stored by ARTi; Privacy Policy §6.2 explains what we do keep, such as the topics you type.

During sign-up, before any AI feature can be used, the app shows you what is sent and to whom, and you agree by tapping Continue. No prompt or image is sent before you agree. Uploading a photo is always optional and a separate, deliberate action on your part — ARTi never reads your camera roll without your tapping to select a specific image. To stop AI processing, stop using the AI features or delete your account in Settings; you can also write to privacy@arti.social and we'll delete your account for you. Browsing, reading and likes don't involve AI providers; comments and other posts are checked by AI for safety. See Privacy Policy, Section 6 for the full disclosure.

Does ARTi sell my data?

No. We do not sell your personal data for money. On Android, and only for confirmed adults, we share the device's Google Advertising ID and a few campaign events (install, account created, trial started, purchase) with Google Ads, Meta and TikTok to measure our own advertising — California law calls this "sharing". You can opt out at any time in Settings → Privacy & Safety → Do Not Sell or Share My Personal Information. Nothing is shared for minors, and nothing on iOS. See Privacy Policy §8.2.

How do I request a copy of my data?

Contact privacy@arti.social and we will provide your data in a portable format within 30 days.

Contact and support

How do I contact ARTi support?

Email support@arti.social. We respond within 72 hours on business days. For privacy inquiries, email privacy@arti.social. You can also call +1 646 533 3545.

Where can I find the Terms of Service, EULA, Privacy Policy, and other legal documents?